This occurs when the video is not rendered correctly or the video function is not enabled. Perform the steps in Black screen on the local side. If not, then the cause of the black video probably lies on the remote side.
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Refer to FAQ: How to solve token-related errors for troubleshooting. If any user in the call has network issues, none of the other users can see this user.īefore proceeding, ensure that your token is properly set. Network failure: If the local network connection is poor or interrupted, the user cannot see other users.
This can happen if you pass the wrong token. When you set the local or remote video view before calling joinChannel, but the user fails to join the channel, the local video preview or the remote video view appears black. Typical reasons for black screens include: